Thank you for choosing Flowers Byfleet for your online flower delivery needs within Byfleet and the surrounding areas. Please read these Terms and Conditions carefully before using our website or placing an order. By placing an order with Flowers Byfleet, you agree to the terms outlined below. These Terms & Conditions are written to provide transparency and clarity for all our ecommerce customers across Byfleet and neighbouring communities.
All orders are subject to acceptance and availability. To place an order with Flowers Byfleet, please select your preferred floral arrangement, provide accurate delivery information, and complete the checkout process through our secure online system. Once your order is placed, a summary page will confirm your details. You are responsible for ensuring all delivery information is complete and correct. An order acknowledgment will be sent automatically to the email address you provide. This acknowledgment does not constitute acceptance of your order, but confirms that we have received your request and are processing it.
Acceptance of your order and completion of the contract between you and Flowers Byfleet will take place only when we dispatch the products to you or your nominated recipient. We reserve the right to decline any order, refuse service, or limit quantities at our sole discretion if we suspect fraudulent, illegal, or suspicious activity, or for any other reasonable grounds.
For the best service, please order in advance where possible, especially prior to peak occasions and local events in Byfleet and the surrounding areas (e.g., Mother’s Day, Valentine’s Day). Whilst we strive to fulfil all orders as arranged, order acceptance is always subject to the availability of fresh flowers and delivery capacity. Substitution of flowers or container may occasionally be necessary due to seasonal variations or supply interruptions, but we will always endeavour to match the chosen style and provide flowers of equal or greater value.
Payment for your order can be made using any major credit or debit card accepted by our checkout system. Payment must be received in full before orders are processed and dispatched for delivery. We utilise secure online payment methods to protect your card details and personal information.
The total price for your order, including delivery fees and any applicable taxes, will be clearly displayed before you confirm your purchase. Prices are stated in Pounds Sterling (£) and include VAT where applicable. No contract for the supply of goods will be deemed in place until payment has been received and order acceptance is confirmed.
We reserve the right to update prices, delivery charges, and product availability at any time. Promotional prices and discount codes are subject to specific terms and may not be combined with other offers or applied retroactively to previous purchases. Any unauthorised use of discount codes may result in order cancellation.
Flowers Byfleet offers flower delivery throughout Byfleet and nearby locations. Delivery availability and times may vary depending on recipient location, order volume, and external conditions. We will make every effort to deliver your flowers on the requested date. However, we cannot guarantee specific delivery times. For events or special occasions, we recommend ordering in advance to secure your preferred date.
Same-day delivery may be possible for orders placed before our daily cut-off time; please see our website for current details. If you need urgent assistance with an order or request a specific delivery time, please contact us as soon as possible. We will endeavour to accommodate special requests where feasible; however, delivery slots are not guaranteed.
If the recipient is unavailable at the time of delivery, our couriers may leave the flowers with a neighbour, in a safe location, or will attempt redelivery. Where required, we will leave a calling card or notification to advise where the flowers have been left. If delivery cannot be completed due to incorrect information or access issues, we reserve the right to charge additional re-delivery fees. Flowers Byfleet cannot be held liable for delayed or failed deliveries caused by circumstances beyond our control (e.g., severe weather, traffic disruption, or force majeure events).
If you wish to cancel or amend your order, please notify us as soon as possible after placing your order. Cancellations should be requested at least 24 hours prior to the scheduled delivery date. As flowers are perishable and often prepared to order, cancellations requested within 24 hours of dispatch or on the day of delivery may not be possible, or may be subject to a cancellation fee to cover costs already incurred.
Should you require any changes to recipient details, delivery address, or message card content, please contact us promptly. We cannot guarantee amendments made after orders have moved into the preparation or delivery stages. Refunds for cancelled orders will be processed to the original payment method used at purchase, minus any eligible deductions as stated above.
Our aim is always to deliver flowers in perfect condition and to delight every customer across Byfleet and the surrounding areas. If you are dissatisfied with the flowers you receive, please contact us within 24 hours of delivery. We may require photographic evidence to support your case. If products arrive damaged, wilted or do not meet your reasonable expectations, we will assess the situation and, where appropriate, offer a replacement, partial or full refund at our discretion.
Due to the perishable nature of fresh flowers, returns must be requested promptly. Flowers must be returned, where feasible, for inspection. This does not affect your statutory rights when goods are faulty, damaged, or not as described.
In the unlikely event you have a complaint or dispute relating to your order or our services, please contact us promptly, and we will endeavour to resolve the issue amicably and efficiently.
All flowers, arrangements, containers, and accompanying items are offered subject to availability. Whilst we endeavour to deliver the exact items shown, circumstances may occasionally require the substitution of certain flowers, foliage, or products with similar items of equal or greater value and comparable style. We will always act in your best interests and aim to maintain the overall character and aesthetic of your order.
Any substitutions will be made at our discretion and in accordance with professional floristry standards. If a significant change is necessary, we will attempt to notify you in advance where possible.
If you identify an error in your order confirmation or realise that incorrect information was provided (such as the address, recipient name or message), please contact us as soon as possible. Flowers Byfleet cannot bear responsibility for delayed, failed or misdirected deliveries resulting from erroneous information supplied by the customer. We encourage customers to double-check all details carefully before submitting an order.
Flowers and plants require certain care upon delivery. We provide care instructions with appropriate orders. It is the responsibility of the recipient to follow these guidelines to ensure longevity and optimum freshness. Flowers Byfleet cannot accept liability for poor performance or premature wilting due to improper care or placement (e.g., exposure to direct sunlight, draughts, or lack of water).
Flowers Byfleet shall not be liable for any consequential, indirect, or special losses suffered by customers through use of, or reliance on, our website or our flower delivery service (including but not limited to loss of goodwill, profits, or emotional distress). Our maximum liability in respect of any order, whether arising in contract, tort or otherwise, shall not exceed the total price paid for the order in question.
Nothing in these terms excludes or limits our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any matter in respect of which it would be unlawful to limit or exclude liability.
All content displayed on the Flowers Byfleet website, including images, product descriptions, logos, and written text, remains the property of Flowers Byfleet and may not be reproduced, copied, transmitted, or otherwise exploited without our prior written permission.
Flowers Byfleet respects your privacy and is committed to protecting your personal information in accordance with data protection laws applicable in the United Kingdom. Your information is collected and processed strictly for the purposes of order fulfilment, customer service, and, where requested, marketing communications. For more details, please consult our Privacy Policy.
These Terms & Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these terms or the use of the Flowers Byfleet website and services shall fall under the exclusive jurisdiction of the courts of England and Wales.
If any provision or part of these Terms is deemed invalid, unlawful, or unenforceable, such provision shall be severed, with the remainder remaining in full force and effect.
These Terms & Conditions are applicable to all online customers ordering flower delivery from Flowers Byfleet, including residents, businesses, and recipients located in Byfleet and its surrounding areas. Customers should consult our website or contact us directly for full details on delivery zones covered by our services.
Flowers Byfleet reserves the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will take effect upon posting to our website. Customers are advised to check this page regularly for updates. Continued use of our site and services after any amendments shall constitute acceptance of the new Terms & Conditions.
If you have any queries regarding your order or these Terms & Conditions, please contact our customer service team via the methods detailed on our website. We will always do our best to assist and resolve your queries efficiently.
Thank you for choosing Flowers Byfleet as your trusted partner for online flower delivery across Byfleet and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Byfleet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Byfleet.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
