Our Returns, Refunds & Complaints Policy
Flowers Byfleet’s Fresh Flowers Guarantee
At Flowers Byfleet, we take immense pride in delivering only the freshest flowers to our valued customers in Byfleet and surrounding areas. Whether it’s for households or businesses, every bouquet is expertly arranged using high-quality, seasonal stems. Our Fresh Flowers Guarantee means you can always expect vibrant, long-lasting blooms that brighten your day and space.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers arrive damaged or not up to our expected standard, please contact us as soon as possible after delivery—ideally within 24 hours. We understand that sometimes issues can occur during transit, and we are here to help. To resolve your complaint promptly, we may request a photograph of the damage for our records. This ensures we can maintain our high standards and support your claim efficiently.
Our Freshness Window
We guarantee that all flowers delivered by Flowers Byfleet will remain fresh for a minimum of five days from the day of receipt, provided they are cared for according to our instructions. In most cases, your bouquet should last even longer. If the flowers wilt or fade within this window, even with proper care, please reach out to us with details and, if possible, images, so we can address your concerns swiftly.
Refund and Replacement Options
Your complete happiness is our aim, and if you’re not delighted, you are eligible for a refund or replacement under the following conditions:
- Flowers are damaged or wilted upon arrival
- Order does not match the description or contains incorrect items
- Flowers do not maintain freshness for at least five days after delivery with correct care
Upon verification of your claim, we will offer you the choice between a full refund or a replacement bouquet delivered at your convenience. Our team will work closely with you to resolve any issue quickly and professionally.
Our Complaints Process
At Flowers Byfleet, excellent customer service lies at the heart of everything we do. If you have any concerns or complaints about your order or our service, please contact us as soon as possible. We kindly ask for order details (such as your order number and delivery date), a description of the issue, and supporting photographs where relevant. All complaints are carefully reviewed, and we aim to respond within two working days. We value your feedback and use it to continually improve our flowers and service.
Trusted Local Florist in Byfleet
As a trusted local Byfleet florist, we have been serving our community’s homes and businesses for years with dedication and care. Your confidence means everything to us. Our returns, refund, and complaints policy reflects our commitment to quality and customer satisfaction. Thank you for choosing Flowers Byfleet as your go-to florist for all occasions—we promise to deliver only the best, backed by our Fresh Flowers Guarantee.
